Refund policy
Returns & Refund Policy
Damaged or Faulty Products
If you receive a product that is damaged or faulty, we will replace it or issue a full credit to your account at no cost to you. To lodge a claim, contact us within 7 days of receiving your order at orders@barbercollective.com.au with your order number and photos of the damaged product. Claims made outside of this window may not be accepted.
Change of Mind Returns
If you have received your order and no longer require the products, you may return them within 14 days of delivery subject to a 15% restocking fee applied to the total order value. Products must be returned in their original, unopened, and undamaged condition. Return shipping costs are the responsibility of the buyer. Restocking fees will be deducted from your refund or credit.
How to Return
Contact us at orders@barbercollective.com.au before sending any products back. Returns sent without prior authorisation will not be accepted. Once your return is approved we will provide you with return instructions.
Refunds
Approved refunds will be processed within 5 to 7 business days of receiving the returned goods. Refunds will be issued via the original payment method or as a store credit at our discretion.
Non-Returnable Items
The following items cannot be returned or refunded unless faulty: opened or used products, products without original packaging, promotional or clearance items, and items that have been specially ordered.
Incorrect Orders
If we have sent you the wrong product, contact us within 7 days of delivery and we will arrange a replacement or full refund at no cost to you including return shipping.
Wholesale Account Conditions
Returns and refunds apply to approved Barber Collective trade account holders only. All returns are subject to our review and we reserve the right to refuse returns that do not meet the conditions outlined above.
Contact Us
For all returns and refund enquiries contact us at:
Email: orders@barbercollective.com.au
Phone: 0421 561 102
Instagram: @barbercollectivewa